Welcome to the Library

Everything you need to get set up with us.

• Induction Presentation

• Welcome Pack

The policies and procedures that guide our work together.

• Adult Safeguarding

• Data Protection

• Ethical Framework for Therapists

• Ethical Framework for Interpreters

• Health and Safety

• Payment and Cancellations

• Safeguarding Adults and Children (Recording)

• Data Protection Assessment

Forms and guidance for your therapy work with us:

• Therapist Claim Form

• TFSW Interpreter Contact List

• Client Contract

• Client Outcomes Survey (every 12 sessions)

Forms and guidance for your interpretting work with us:

• Interpreter Claims Form

• Interpreter Contact Details

Forms and guidance for your supervision work with us.

• Supervisor Claims Form

• Supervision Information and Client Contract

• Trainer Claim Form

We have access to therapy room sin the following locations

Bristol:

• Therapy Room 1

• Therapy Room 2

Plymouth

• DCRS

Exeter

• RSD

Email admin@tfsw.co.uk to request access, changes or change availability.

In order to pay you you will need to complete a new supplier form.

You will submit a claim form at the end of every month, and no later than the 7th of the next month.

You will be paid by the 21st of that month.

Our 2026/27 rates of pay:

• Individual therapy sessions: £35 per session

• Group therapy: £50 per hour

• Individual supervision: £45 per hour

• Group supervision: £50 per hour

Support and information for your role with us.

• We're part of BRASP (Bristol Refugee and Asylum Seeker Partnership). This video shows how different agencies worked together during the Covid-19 lockdowns. Leaflets on what BRASP partners do are available in 15 languages. TFSW has relationships with all these agencies and can vouch for their effectiveness — use this to help clients who need extra support and aren't yet connected with other organisations.

• Kompasi is an excellent website with up-to-date information on all services available in Bristol for refugees and people seeking asylum.

• The NHS Asylum Seeker & Refugee Trauma Hope Service (Traumatic Stress Service), Womankind, Mind, Bridge Foundation and others offer counselling, psychotherapy and psychological services for refugees in Bristol. We coordinate with these organisations through the Wellbeing Forum.

• Some of our clients may already have support from these organisations. None of them provide long-term therapy, so when a client reaches their session threshold, they're often referred to us.

• In Devon, our primary partners are DCRS in Plymouth and RSD in Exeter.

• In Somerset, our primary partners are Thrive (who coordinate the Welcome Hubs), Charis in Taunton, and the Somerset Council Resettlement Team.

• We work within a referral partner system: our clients are referred to us by organisations in the sector. While maintaining client confidentiality, this means we can check in with referral partners and other support organisations about the practical support a client is receiving alongside our therapy.

• The refugee and asylum seeker sector in Bristol is thriving, and the Friday news bulletins always carry up-to-date information about what's available to support our clients.‍ ‍

• Complaints Policy

• Complaints Form

Contact the Team

Can't find what you're looking for, or have a question? Get in touch.

• Katherine (Director of Services): katherine.cox@tfsw.co.uk

• Nicola (Director of Operations): nicola.hill@tfsw.co.uk

• Ellie (Communications and Administration Officer) : ellie.capron@tfsw.co.uk