Referral Partner Agreement

What we can and can't offer

We are not a crisis service. We offer long-term support in person at one of our bases, or remotely if that is the preference of the client. We can't cover travel costs for clients. More information about our therapy services can be found here.

How referrals work

We ask you to name a primary contact person at your organisation to act as the liaison between our organisations. Once your organisation is listed on our referral form, any staff member you permit can submit a referral - it's for your organisation to manage who this is, based on your own internal processes.

Once a referral has been received, the referrer will receive a confirmation email with our current waiting list times. We will liaise with the referrer directly for any queries and with the client once matched with a therapist for assessment.

Supporting clients whilst accessing therapy with us

We work with a referral partner system so that clients have access to the specialist support they need, rather than accessing therapy in isolation. Our aim is to keep referrers informed throughout, and to avoid duplicating support that falls outside what we offer.

If your organisation offers specialist support requested by the client, we'll refer back to you for this. Ongoing responsibilities - for example, casework or legal aid - stay with whichever organisation the client already has a relationship with. Where there's no existing support in place, we'll let you know and decide who is best to pick this up.

Keeping us updated

Please let us know as soon as possible if the details for a client, the contact person for your organisation, or referrer details change so we can update our records.